Customer support manager

Our mission is to help you find a job that brings you joy and satisfaction.

Our client is an international company providing transportation logistics services in the United States. The company adheres to Western standards of working conditions and invests in the growth of every employee. One of its core principles is internal promotion — all management positions are filled by professionals who have grown within the company. This is a forward-thinking and sustainable organization that welcomes team members who share the same values.

Responsibilities:

• Overseeing the cargo shipping process.

• Communicating with English-speaking brokers and drivers over the phone.

• Providing timely feedback to clients.

• Handling calls and resolving delivery issues with creativity and patience.

• Processing emails and responding promptly to inquiries.

• Managing CRM system tasks.

• Preparing and controlling cargo documentation.

Requirements:

• English proficiency at Upper-Intermediate level or higher.

• Ability to work under pressure and multitask effectively.

• Analytical and flexible thinking.

• Strong time management skills.

• Responsibility for personal results and a commitment to continuous improvement.

• Motivation for personal and professional growth.

We offer:

• Working hours: 3:00 PM — 1:00 AM (Monday to Friday).

• A modern and comfortable office space.

• Comprehensive training through our internal corporate program.

• Opportunities for career advancement and personal development.

• A supportive and environmentally conscious work culture.

During the curfew — a hybrid schedule:

• 3:00 PM — 9:00 PM in the office.

• 10:00 PM — 1:00 AM remotely.

Location: Sykhiv District, New Lviv.

About us:

Atlas Recruiting is a recruiting company breaking employment stereotypes. We specialize in hiring professionals for international logistics companies.

Take the first step toward a fulfilling career where your growth is the priority!